Terms and Conditions for Man And Van Highbury Services

These Terms and Conditions set out the basis on which Man And Van Highbury provides removal, transport, loading, unloading, and related moving services to customers in the UK. By making a booking, you agree to these terms and confirm that you have read and understood them before the service begins. These terms are intended to create a clear, fair, and practical framework for both parties, covering the booking process, payment requirements, cancellations, liability, waste handling, and the law that applies to our service agreement.

In these Terms and Conditions, references to “we”, “us”, and “our” mean the service provider operating under the name Man And Van Highbury. References to “you” and “your” mean the customer, client, or person requesting the service. These terms apply to domestic and commercial jobs where a van, driver, mover, or additional labour is supplied, whether the job is a single-item delivery, partial load move, full property removal, or other transport service agreed in advance.

We reserve the right to update or amend these terms at any time. The version in force at the time your booking is accepted will normally apply to your service, unless a later change is required by law. If any part of these Terms and Conditions is found to be unlawful, invalid, or unenforceable, the remaining sections will continue to apply in full. These terms are designed to be read alongside any written quotation, booking confirmation, or service description provided before the move.

1. Booking Process

A booking is only confirmed when we have accepted your request and, where required, received a deposit or written confirmation from you. A quotation issued by Man And Van Highbury is based on the information you supply, including the size of the load, number of items, access conditions, stairs, parking restrictions, and any special handling requirements. If the information later proves to be inaccurate, we may revise the quotation, adjust the service plan, or refuse to carry out the work if it cannot be completed safely or lawfully.

When making a booking, you must provide accurate and complete details about the items to be moved, the collection and delivery addresses, preferred dates and times, and any relevant access issues. You must also tell us if there are fragile items, heavy items, restricted access, narrow stairways, lifts, long carry distances, or items requiring dismantling, wrapping, or specialist handling. Failure to disclose this information may affect the timing, price, or availability of the service. We may also refuse to transport items that are unsafe to move in the circumstances.

Bookings are usually subject to availability and are not guaranteed until confirmed. Time slots are estimates unless we expressly agree a fixed time. Traffic, weather, road closures, delays at previous jobs, and access problems can affect arrival times. While we will make reasonable efforts to arrive within the agreed window, we are not responsible for delays caused by events outside our reasonable control. If we need to alter the schedule, we will try to notify you as soon as reasonably practicable.

For any man and van service, you are responsible for ensuring that someone authorised to release or receive the goods is present at the agreed times. If nobody is available, or if the property is inaccessible, we may charge waiting time, a wasted journey fee, or rearrangement costs. If a job needs to be postponed due to your failure to prepare the property, package items, or provide access, that may be treated as a customer-caused cancellation or delay.

2. Payments and Charges

All prices are quoted in pounds sterling unless stated otherwise. Quotes may be based on hourly rates, fixed fees, mileage, a combination of these, or a minimum charge. Unless the quotation clearly states that VAT is included, any applicable VAT will be added where required by law. We may request a deposit to secure your booking, especially for larger removals, busy periods, or jobs involving substantial labour or vehicle allocation.

Payment is due in full at the time specified in the booking confirmation, which may be before the service starts, on completion, or partly in advance and partly at completion. We accept only the payment methods we have agreed in advance. If payment is not made on time, we may suspend or refuse to begin the service, withhold delivery, or charge reasonable recovery costs permitted by law. Late payment may also lead to additional administration charges where lawful and proportionate.

Our quotation assumes that the job can be completed within the agreed scope. If extra time, additional labour, more trips, packing materials, dismantling, or reassembly are needed because of circumstances not included in the original quote, we may charge additional fees. Examples include unexpected access difficulties, additional floors without lift access, unlisted items, extended waiting, or requests to add items on the day. Any material change in scope may require a revised price before work continues.

Customers must ensure that the payment card, bank account, or other payment method used belongs to them or that they have authority to use it. Chargebacks or payment disputes raised without proper grounds may be challenged, and we reserve the right to recover resulting losses, administrative costs, and any legal expenses allowed by the court. Title to transported goods is not transferred by payment; ownership remains with the relevant party unless otherwise agreed.

3. Cancellations, Changes, and Rescheduling

You may cancel or reschedule a booking by giving reasonable notice. The amount of notice required may vary depending on the size and nature of the job, the vehicle reserved, and whether staff or equipment have been allocated. Where a deposit has been paid, it may be partially or fully non-refundable if the cancellation is made too late or if we have already incurred costs in preparation for the booking. Any cancellation charge will be fair and proportionate to our actual loss and administrative effort, and always subject to applicable law.

If you need to change the move date, collection point, delivery point, or service requirements, you must tell us as soon as possible. We will try to accommodate amendments where practical, but changes are subject to availability and may result in revised pricing. A request to make significant changes shortly before the service may be treated as a cancellation followed by a new booking. If you ask us to wait while you decide whether to proceed, we may charge waiting time according to the agreed rate.

If we must cancel or reschedule due to illness, vehicle breakdown, severe weather, unsafe conditions, or other events beyond our reasonable control, we will endeavour to offer an alternative time or date. We will not be liable for losses caused by unavoidable disruption, provided we have taken reasonable steps to reduce the impact. Our responsibility in such cases is limited to re-performing the service where possible or refunding any payment for work not carried out, subject to the terms of the booking.

If you fail to be present, fail to provide access, or fail to make the goods available at the arranged time, we may treat the booking as a wasted visit. In those circumstances, you may be charged the full or partial agreed fee, depending on the circumstances and the time and resources already committed. This helps cover vehicle allocation, staffing, travel, and lost opportunity costs associated with the schedule.

4. Liability and Customer Responsibilities

We will carry out our services with reasonable care and skill. However, liability is limited to losses directly caused by our proven negligence, breach of contract, or failure to use reasonable care. We are not responsible for indirect losses, consequential losses, loss of profit, loss of opportunity, or sentimental value, unless such liability cannot be excluded by law. Our total liability for any claim will normally be limited to the amount paid or payable for the specific job giving rise to the claim, unless the law requires otherwise.

You are responsible for ensuring that all goods are suitably packed, labelled, and ready for transport unless packing is specifically included in the service. Fragile items should be protected appropriately. We are not liable for damage arising from poor packing, pre-existing weakness, unsuitable furniture construction, hidden defects, or items that are already damaged or unstable. If you ask us to move goods that are particularly delicate, valuable, or irreplaceable, you should inform us in advance so that we can consider whether special handling or additional protection is required.

It is your responsibility to disclose any item that is hazardous, illegal, prohibited, contaminated, or likely to endanger staff, the vehicle, or other goods. This includes but is not limited to chemicals, pressurised containers, gas canisters, combustible materials, and items infested with pests. We may refuse to handle such items, and if they are discovered after loading has begun, we may terminate the job immediately. You must also ensure that all items are lawfully owned or that you have the right to instruct us to move them.

Where we assist with lifting, dismantling, or reassembly, we will use reasonable care but cannot guarantee that older furniture, poorly assembled items, or fittings in weak condition will remain undamaged. You accept that some items may move, loosen, or suffer minor marks through ordinary handling. We are not liable for damage resulting from inherent vice, structural weakness, or pre-existing wear and tear. Any claim should be reported as soon as reasonably possible and, where practicable, before the goods are moved further or altered.

5. Waste Regulations and Prohibited Items

When we remove, carry, or dispose of waste on your behalf, all such activity must comply with applicable UK waste regulations. We will only remove waste if it has been agreed in advance and if the service includes lawful disposal or transport to a permitted facility. You must be clear about whether the load contains general waste, furniture waste, household rubbish, reusable items, or recyclable materials. We are not obliged to dispose of waste that has not been declared or that appears to be hazardous, unlawful, or otherwise unsuitable for transport.

Under UK law, waste must be handled responsibly and, where required, transferred only to authorised sites or persons. You must not ask us to dispose of controlled waste, hazardous waste, or items requiring special licensing unless we have expressly agreed to do so and the law allows it. If waste transfer notes, receipts, or other records are required, we may prepare or provide them in accordance with our legal obligations. You should not leave waste in a public place, on another person’s property, or in a manner that could amount to fly-tipping.

Customers remain responsible for declaring the nature of any waste and for ensuring that it is lawful to remove. If items are found to contain prohibited substances, biohazards, clinical waste, asbestos, oils, solvents, or other regulated materials, we may stop work immediately and charge for costs already incurred. We may also report suspected illegal waste activity to the relevant authorities where appropriate. Our willingness to assist with removal does not mean we accept liability for unlawful disposal instructions given by the customer.

6. Governing Law and General Provisions

These Terms and Conditions, and any dispute or claim arising from them, are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction, unless mandatory law provides otherwise. If the service is supplied in another part of the UK, the applicable legal framework may still be that which is required by the contract and by relevant statutory rules.

This agreement forms the entire understanding between the parties in relation to the service booked, unless additional written terms have been expressly agreed. No employee, driver, or subcontractor has authority to vary these Terms and Conditions unless confirmed in writing by an authorised representative. Any failure by us to enforce a right on one occasion does not mean that right is waived. If you continue with a booking after receiving a revised quotation or amended terms, you will be deemed to have accepted them.

Nothing in these Terms and Conditions limits or excludes liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation. Consumers retain any rights granted by applicable law that cannot be excluded by contract. By using Man And Van Highbury, you acknowledge that the service is provided on these terms and that fair, reasonable operational decisions may be made to ensure safety, legality, and efficient delivery of the moving service.