Man and Van Highbury Privacy Policy
This Privacy Policy explains how Man and Van Highbury collects, uses, stores, and protects your personal data in accordance with the United Kingdom General Data Protection Regulation and related data protection laws. This policy applies to all Man and Van Highbury customers and prospective customers in the Highbury area, including anyone who contacts us to request information, obtain a quote, or use our services.
Who We Are and Scope of This Policy
Man and Van Highbury is a removal and transport service operating in and around the Highbury area. In relation to the personal data described in this Privacy Policy, Man and Van Highbury acts as the data controller. This means we decide how and why your personal information is processed when you interact with us, request a quote, or use our services.
This Privacy Policy covers personal data collected through our customer interactions, including telephone calls, text messages, online enquiries, and any other communication channels we use to provide our services.
Types of Personal Data We Collect
We may collect, use, store and transfer different kinds of personal data about you, depending on how you engage with us and the services you request. The main categories of personal data we collect are:
Identification and contact details: name, contact preferences, and any other identification details you choose to share with us when using our services or making enquiries.
Service and booking details: collection and delivery addresses, property access information, details of the items to be moved, preferred service dates and times, and any relevant notes you provide about your move or transport requirements.
Communication data: records of communications between you and us, including notes from telephone conversations and messages you send to us to arrange or manage your booking.
Payment and transaction data: information relating to payments for services, such as the date and amount of payments and related transaction references. We do not store full payment card details when a separate secure payment processor is used.
Technical and usage data: limited technical information collected when you interact with our online content, which may include IP address, device information, and basic usage statistics, depending on how you access and use any online enquiry tools or forms.
How We Collect Your Personal Data
We collect personal data directly from you when you:
Contact us to request information or a quotation for our services.
Make a booking for any Man and Van Highbury service.
Communicate with us to change, update, or cancel a booking.
Provide feedback or make a complaint about our services.
We may also receive limited personal data about you from third parties where this is necessary to deliver our services, for example if someone else books a service on your behalf and provides your contact details and address to coordinate the move.
Lawful Bases for Processing Your Data
We process your personal data only where we have a valid lawful basis under the UK GDPR. Depending on the context, we rely on the following lawful bases:
Performance of a contract: we process your personal data when it is necessary to enter into and perform a contract with you, such as providing you with a quotation, confirming a booking, organising your move, and communicating with you about your service.
Legitimate interests: we may process your personal data where it is necessary for our legitimate business interests and those interests are not overridden by your rights and freedoms. This may include managing our business operations, improving our services, handling enquiries, and keeping appropriate business records.
Legal obligations: we may process and retain certain data to comply with legal and regulatory requirements, such as tax, accounting, or insurance obligations.
Consent: in some limited circumstances, we may rely on your consent, for example where required for certain types of direct marketing communications. When we rely on consent, you are free to withdraw it at any time.
How We Use Your Personal Data
We use your personal data to:
Provide quotations, confirm bookings, and deliver our man and van services in the Highbury area.
Communicate with you before, during, and after your booking, including sending confirmations, updates, or changes to your service.
Manage payments, invoices, and basic accounting records.
Respond to your questions, feedback, and complaints.
Improve how we plan and deliver our services, including route planning, scheduling, and service quality monitoring.
Meet our legal, regulatory, and insurance obligations, including record keeping and responding to lawful requests from authorities.
Data Retention: How Long We Keep Your Data
We only retain your personal data for as long as is reasonably necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying legal, accounting, or reporting requirements.
In general, we keep core booking and transaction information for a period that allows us to:
Provide ongoing customer service related to past bookings.
Maintain accurate financial records for tax and accounting requirements.
Handle any complaints or disputes that may arise after the service is completed.
The specific retention period may vary depending on the type of data and our legal obligations. When personal data is no longer required, we will securely delete, anonymise, or otherwise remove it from our systems.
Data Sharing and Use of Processors
We may share your personal data with trusted third parties who act as data processors on our behalf. These processors only process your personal data in accordance with our instructions and for the purposes described in this Privacy Policy.
Typical categories of processors may include:
Payment processing providers used to securely handle your transactions.
Cloud or IT service providers that host or support our business systems.
Professional advisers, such as accountants or legal consultants, where necessary for business and compliance purposes.
We take steps to ensure that any processors we use implement appropriate technical and organisational measures to protect your personal data and sign agreements that limit their use of the data to specified purposes.
We may also need to share your data with third parties where required by law, where necessary to protect our rights or the rights of others, or in connection with a business transfer or reorganisation. We do not sell your personal data.
International Transfers
Where possible, we aim to store and process your personal data within the United Kingdom or other jurisdictions with adequate data protection standards. If any transfer of your personal data takes place outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or other legally recognised mechanisms, to protect your data.
Security of Your Personal Data
We take the security of your personal data seriously and implement appropriate measures to protect it against unauthorised access, loss, alteration, or disclosure. These measures include limiting access to personal data to those who have a business need to know, using secure systems where appropriate, and training relevant staff on data protection responsibilities.
While we strive to protect your personal data, no method of transmission or storage can be guaranteed to be completely secure. You are encouraged to take care with the information you choose to share with us, particularly through channels that may not be fully under our control.
Your Data Protection Rights
As a customer or prospective customer of Man and Van Highbury within the Highbury area, you have a number of rights under data protection law. Depending on the circumstances and subject to certain legal conditions, you may have the right to:
Access your personal data: request a copy of the personal data we hold about you and certain information about how we process it.
Rectification: request correction of any inaccurate or incomplete personal data we hold about you.
Erasure: request deletion of your personal data where there is no good reason for us to continue processing it, sometimes known as the right to be forgotten.
Restriction: request that we restrict the processing of your personal data in certain circumstances.
Objection: object to our processing of your personal data where we are relying on legitimate interests and you believe your rights override those interests.
Data portability: request that we provide your personal data to you or another organisation in a structured, commonly used, machine readable format where this is technically feasible and the processing is based on consent or contract and carried out by automated means.
Withdraw consent: where we rely on consent, you can withdraw that consent at any time. This will not affect the lawfulness of processing carried out before you withdrew your consent.
Exercising Your Rights and Contacting Us
If you wish to exercise any of your data protection rights or have any questions about this Privacy Policy or how we handle your personal data, you can contact Man and Van Highbury using the usual communication channels you use to arrange or discuss our services. To help us respond efficiently, please clearly state which right you wish to exercise and provide enough information for us to identify you and your previous interactions with us.
You also have the right to raise concerns with the relevant data protection supervisory authority if you are unhappy with how we handle your personal data. We would, however, appreciate the opportunity to address your concerns directly before you contact a supervisory authority.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or how we process personal data. Any updated version will apply from the date it is published. We encourage you to review this Privacy Policy periodically to stay informed about how Man and Van Highbury protects your personal data.
Attractive Prices on Man and Van Highbury Services in N5
Give our man and van Highbury company a call to receive a competitively low price quote. Choose us and you will get nothing less than the best.
| Transit Van | 1 Man | 2 Men |
| Per hour /Min 2 hrs/ | from £60 | from £84 |
| Per half day /Up to 4 hrs/ | from £240 | from £336 |
| Per day /Up to 8 hrs/ | from £480 | from £672 |
What Our Customers Say
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Opening Hours: Monday to Sunday, 07:00-00:00
Postal code: N5 2HZ
City: London
Country: United Kingdom
Web: https://manandvanhighbury.org.uk/
Description: We’re the number one relocations company in Highbury N5! Call our experts and we guarantee you will be satisfied with our services!
